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See how The Hornberger Group converted a 100‑page PDF manual into a living Notion knowledge base—cutting info lookup time by 70%, streamlining updates, and empowering staff across properties.

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ABOUT THE COMPANY

The Hornberger Group is a full-service property management and real estate firm based in Spokane Valley, WA. They manage single- and multi-family rentals, tenant placement, owner and tenant portals, maintenance coordination, and financial reporting—serving both investors and residents in the Inland Northwest

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THE OPPORTUNITY

From Static PDF to Dynamic Knowledge

The Hornberger Group relied on a 100-page PDF manual for standard operating procedures, property data, and maintenance guidelines. The document was:

• Hard to update (require redesign & redistribution)
• Difficult to navigate—staff wasted time searching or using printed copies
• Inaccessible on mobile for field teams and tenants

They needed a living, easy-to-search, always-up-to-date system for employees and clients.

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THE SOLUTION

Notion Knowledge Hub for Operational Clarity

We migrated their 100-page PDF into a structured, navigable Notion workspace:

• Clean architecture: Information reorganized into modular pages (SOPs, property details, maintenance, tenant procedures), linked with intuitive navigation.
• Search-first design: Easy-to-search keywords and table-of-contents navigation for fast access—no more frantic scrolling.
• Mobile & web ready: Teams can access up-to-date procedures and building details from any device.
• Live document updates: Edits made once in Notion are globally available—document redesigns are a thing of the past.

OUTCOMES

• Lookup time reduced by approximately 70%
• Updates simplified—manual PDF processes eliminated
• Field efficiency improved with mobile access to data and SOPs
• Enhanced onboarding with centralized documentation
• Stronger consistency across departments and property types </aside>

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Videos _ Library _ Loom - 7 April 2025.mp4

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